I notice a lot of people who, when they have a problem, ask a question that boils down to "I tried to do this and it didn't work." Please people,
help us help you.
When you ask for help give us the following information so that we don't have to ask for it. If you don't know
any of following, we probably won't be able to help you until we find these things out.
- Operating system version. Are you running Windows XP SP2? MacOS X 10.3.4? Windows ME? Mandrake Linux 10.0? Know it. Be prepared to track down any special modifications, settings, or patches that you have applied.
- Hardware you are running it on. A "dell" or a "powermac" doesn't cut it, you need to be as specific as possible about the model number and things like the amount of RAM.
- Version of the software that you are having trouble with. Office 98? OmniGraffle 3.1.1? Know the specific version of the software you having issues with.
- What, specifically, is wrong? "I tried to install MacOS X 10.1.4 but it didn't work" tells me nothing--I can't help you. You need to tell me what you did, what you expected, and what actually happened. "It didn't work" is not very descriptive. Remember:
- What you did.
- What you expected.
- What you got.
- Are there any error messages? If a program generates a specific error message, please tell me what it is.
When you aren't reporting an actual error but asking for help, those sections that directly pertain to errors obviously don't apply, but you still need to share the version information.
When someone tries to help you, similar rules apply:
- Ask for clarification if you don't understand.
- Whatever happens, good or bad, if you need further help explain:
- What you did.
- What happened at each step.
- Any relevant error messages.
Let's look at examples:
Quote:
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Originally Posted by Bad
I ran a few commands in this program and it crashed.
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This is completely unworkable. There is nothing anyone can do to help.
Quote:
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Originally Posted by Still bad, but better
Using MacOS X 10.3.2 with your April 14th compilation of the R 1.9.0 beta it crashes every time I save a lattice window.
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This at least gives some basic information, but still is incomplete and won't help most people.
Quote:
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Originally Posted by Getting There, workable
Using MacOS X 10.3.2 with your March 9th compilation of the R 1.9.0 beta, with Lattice version 0.9-3 installed from source using RAqua.
The application crashes every time I attempt to save a lattice window. I can consistently repeat this bug by running the following code:
Code:
library(lattice)
data(randu)
cloud( z ~ x + y, data=randu)
Then use "Save" from the file menu. |
Now we are getting somewhere, I can repeat this if I have the software without any difficulty. Still not great though.
Quote:
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Originally Posted by Good
Using MacOS X 10.3.2 with the March 9th compilation of the R 1.9.0 beta found here, with Lattice version 0.9-3 installed from source using RAqua. This is on an original 12" PowerBook with 640 MB of RAM a 60 GB hard drive, I have not tried it on any other systems.
The application crashes every time I attempt to save a lattice window. I can consistently repeat this bug by running the following code:
Code:
library(lattice)
data(randu)
cloud( z ~ x + y, data=randu)
Then use "Save" from the file menu.
It generates the following crash log:
Code:
Host Name: ravensroost
Date/Time: 2004-03-12 15:08:07 -0600
OS Version: 10.3.2 (Build 7D24)
Report Version: 2
Command: R.bin
Path: /Library/Frameworks/R.framework/Resources/bin/R.bin
Version: 1.9.0 (R 1.9.0)
PID: 425
Thread: 0
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xa09ba898
Thread 0 Crashed:
0 <<00000000>> 0xa09ba898 0 + 0xa09ba898
1 com.apple.CoreGraphics 0x93606a70 contextFinalize + 0x78
2 com.apple.CoreFoundation 0x90190f20 CFRelease + 0x1e8
3 R.bin 0x0011491c SetCGContext + 0x3c (devQuartz.c:634)
4 R.bin 0x00114ed4 Quartz_Size + 0xd0 (devQuartz.c:811)
5 grid.so 0x05a35074 getDeviceSize + 0x44 (grid.c:41)
6 grid.so 0x05a35420 doSetViewport + 0x4c (grid.c:188)
7 grid.so 0x05a40d4c initVP + 0x150 (viewport.c:390)
8 grid.so 0x05a3bcd4 gridCallback + 0x1a8 (state.c:284)
9 R.bin 0x00052544 GEplayDisplayList + 0x68 (engine.c:2085)
10 R_aqua.so 0x00609f50 SaveWindow + 0x3f0 (aquaconsole.c:2213)
11 R_aqua.so 0x0060927c RCmdHandler + 0x584 (aquaconsole.c:1750)
12 com.apple.HIToolbox 0x927d2384 DispatchEventToHandlers + 0x150
13 com.apple.HIToolbox 0x927d25f8 SendEventToEventTargetInternal + 0x174
14 com.apple.HIToolbox 0x927e4a88 SendEventToEventTarget + 0x28
15 com.apple.HIToolbox 0x927f9b3c SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 0x170
16 com.apple.HIToolbox 0x92891d60 SendMenuItemSelectedEvent + 0x88
17 com.apple.HIToolbox 0x9289394c FinishMenuSelection(MenuData*, MenuResult*, MenuResult*, unsigned long, unsigned long, unsigned long) + 0x80
18 com.apple.HIToolbox 0x9285dc88 MenuSelectCore(Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 0x164
19 com.apple.HIToolbox 0x928840b8 MenuSelect + 0x60
20 R_aqua.so 0x0060a79c RWinHandler + 0xf4 (aquaconsole.c:2440)
21 com.apple.HIToolbox 0x927d2384 DispatchEventToHandlers + 0x150
22 com.apple.HIToolbox 0x927d25f8 SendEventToEventTargetInternal + 0x174
23 com.apple.HIToolbox 0x927e4a88 SendEventToEventTarget + 0x28
24 com.apple.HIToolbox 0x927e8b38 HandleMouseEvent(OpaqueEventRef*) + 0x184
25 com.apple.HIToolbox 0x927e3028 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 0x1e8
26 com.apple.HIToolbox 0x927d2440 DispatchEventToHandlers + 0x20c
27 com.apple.HIToolbox 0x927d25f8 SendEventToEventTargetInternal + 0x174
28 com.apple.HIToolbox 0x927e4a88 SendEventToEventTarget + 0x28
29 R_aqua.so 0x0060cc00 Raqua_ProcessEvents + 0xa4 (aquaconsole.c:3651)
30 R_aqua.so 0x00607b34 Raqua_ReadConsole + 0x98 (aquaconsole.c:1166)
31 R.bin 0x00080d10 Rf_ReplIteration + 0x60 (main.c:200)
32 R.bin 0x00080fc8 R_ReplConsole + 0x88 (main.c:299)
33 R.bin 0x0008199c run_Rmainloop + 0x78 (main.c:654)
34 R.bin 0x000ed784 main + 0x14 (system.c:102)
35 R.bin 0x000024e4 _start + 0x188 (crt.c:267)
36 R.bin 0x00002358 start + 0x30
PPC Thread State:
srr0: 0xa09ba898 srr1: 0x4000d030 vrsave: 0x00000000
cr: 0x44022244 xer: 0x00000004 lr: 0x91b88c18 ctr: 0xa09ba89b
r0: 0x91b88c18 r1: 0xbfffd550 r2: 0x0482c09b r3: 0x059c0e60
r4: 0x059d8fd0 r5: 0x00000001 r6: 0x00000001 r7: 0x00000001
r8: 0x00000000 r9: 0xa0197414 r10: 0xffffffff r11: 0xa1b802ec
r12: 0xa09ba89b r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000003 r21: 0xbfffde70 r22: 0xbfffdcc6 r23: 0x00619b70
r24: 0x06e8d6a0 r25: 0xbfffd7b8 r26: 0xbfffd7b0 r27: 0x059d8fd0
r28: 0xbfffd7a8 r29: 0x059d8fd0 r30: 0x059d8fd0 r31: 0x91b88bfc
Binary Images Description:
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0x4d66000 - 0x4d69fff methods.so /Library/Frameworks/R.framework/Versions/1.9.0/Resources/library/methods/libs/methods.so
0x4dfd000 - 0x4e27fff stats.so /Library/Frameworks/R.framework/Versions/1.9.0/Resources/library/stats/libs/stats.so
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0x58be000 - 0x58bffff lattice.so /Library/Frameworks/R.framework/Versions/1.9.0/Resources/library/lattice/libs/lattice.so
0x5a34000 - 0x5a42fff grid.so /Library/Frameworks/R.framework/Versions/1.9.0/Resources/library/grid/libs/grid.so
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0x90700000 - 0x90700fff com.apple.CoreServices 10.3 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90720000 - 0x90787fff com.apple.audio.CoreAudio 2.1.2 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x907c7000 - 0x907dafff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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0x90810000 - 0x90810fff com.apple.ApplicationServices 1.0 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x90910000 - 0x90983fff com.apple.DesktopServices 1.2 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x90a34000 - 0x90aedfff com.apple.QD 3.4.62 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x90b5e000 - 0x90b7bfff com.apple.audio.SoundManager 3.8 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x90bb3000 - 0x90bebfff com.apple.AE 1.3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x90d00000 - 0x90d19fff com.apple.SystemConfiguration 1.4.1 (???) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
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0x916ec000 - 0x9177ffff com.apple.print.framework.PrintCore 3.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x917e0000 - 0x917f0fff com.apple.speech.recognition.framework 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x91810000 - 0x9182afff com.apple.openscripting 1.2.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x91850000 - 0x91860fff com.apple.ImageCapture 2.1.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
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0x918c0000 - 0x918cdfff com.apple.CommonPanels 1.2.1 (1.0) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x918f0000 - 0x9193efff com.apple.print.framework.Print 3.0 (3.2) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x91990000 - 0x9199bfff com.apple.securityhi 1.2 (90) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x919c0000 - 0x91a32fff com.apple.NavigationServices 3.3 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x91ab0000 - 0x91ac4fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x91ae0000 - 0x91aebfff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91b10000 - 0x91b2afff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
0x91b50000 - 0x91b5ffff libPSRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
0x91b80000 - 0x91b93fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x927d0000 - 0x92b53fff com.apple.HIToolbox 1.3.1 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
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0x95b20000 - 0x95df0fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x95e40000 - 0x95eadfff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
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0x96bf0000 - 0x96c7ffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
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This last one has all of the information needed for someone to help.